OUR SERVICES

Make HOT TUB AND POOL MAINTENANCE SIMPLE


 

WE HAVE ALL OF YOUR SERVICING NEEDS

NORTH CAROLINA POOL SERVICING

The last thing you want to come home to is a dirty pool. Or a costly repair. That’s when our pool service and repair solutions can come in handy! Our service technicians can provide you with services including leak protection, line replacements, and above ground installations and liner replacement. No matter the job, you can feel confident knowing that are experts are taking care of it. We offer service throughout Greensboro, Garner, Raleigh, and within a 50-mile radius. If something isn’t operating effectively, contact us today.

HOT TUB SERVICE IN GREENSBORO AND GARNER

So, you’ve made the choice to invest in a hot tub? Well, we don’t blame you. It just might be one of the best home improvement ideas you’ve ever had. It doesn’t take long for spending time in a spa to become a part of your regular routine. At Paradise Pools and Spas, we take your relaxation and enjoyment very seriously. With our hot tub service, repairs and maintenance solutions, you can enjoy your hot tub while we take care of the rest. From start to finish, we offer it all. When you buy a hot tub, we offer free delivery and installation services – and that’s only the beginning. From then on, we can take care of all your long-term maintenance and the repairs, too! If you think that something isn’t operating quite right within your system, simply come in for a quick in-store water test. It takes 60 seconds and we can explore the results right away. If you suspect the issue might range further than the water, we can send a technician to your home for an inspection at your earliest convenience.

Troubleshooting

We can help troubleshoot the problems occurring with your spa via phone conversation or e-mail contact.

Parts, Accessories, and Chemical Sales

We are signed on with five of the largest spa parts distributors, so we offer assistance in either ordering a part, accessory, or chemical that you are specifically needing and want to install yourself, or one that will require our technical services. The established relationships that we have with these distributors, allows us to competitively price our parts, accessories, and chemicals. We can also easily “drop ship” any of these items to your home giving our business efficiency and flexibility.

Technical Services

We have over 15 years of experience with these technical services: Electrical testing and connection to the spa. Installation of electrical spa hardware including: motherboards, topside spa controls, radios, speakers, high speed jet pumps, circulation pumps, blowers, heaters, relays, contactors, transformers, pressure switches, circuit breakers, GFCI’s, ozonators, sensors, thermostats, time clocks, and lighting. Extraction and installation of plumbing hardware including: flex line, straight pipe, unions, elbows, slips, barbed connections, valves, jet assemblies, air injectors, manifolds, o-rings, pump seals, skimmers, filter assemblies, suction fittings, tubing, and light assemblies. Installation of: spa cabinetry, cover lifters, covers, headrests, jets, blower caps, waterfall features, and hand rails.

Rebuild of Parts

In some exceptions, we can have some less worn parts rebuilt and then re-installed. We offer 1 year warranty on all our parts. Deck deconstruction and assembly. We also offer a cleaning and maintenance service.

Rates

House Calls:

To come to your house and diagnose the problem with your spa or hot tub, it is an initial $100.00 house call fee. A ½ hour of labor is included in that fee. If a part is not on hand with this visit and needed to be ordered, there is NO house call fee applied to the return visit. Any visits made related to the original diagnosis ARE NOT subject to an additional house call fee, and within four weeks of the original house call date. If the technician ARRIVES at your home and the requested service cannot be performed for lack of access to the tub, weather conditions, needing to reschedule, or has been resolved without a cancellation phone call, the house call fee still applies.

Labor:

Labor rates are $60.00 an hour after the first ½ hour of work.

Mileage:

Any mileage over 25 miles is subject to time/travel rate of $0.75 per mile round trip, from either of our locations. 3500 Capital Boulevard Raleigh, NC 3020 High Point Rd Greensboro, NC

Parts/Materials:

All parts over $100.00 require a 50% deposit, and remaining balance is due at time of service completion.
Parts warranty covers 100% parts under the manufacturer’s warranty, one year of the house call fee, and 90 days of labor.

Appointments and Scheduling:

Appointments are scheduled based on service areas, availability, warranty terms, parts received and weather conditions.
*Our technicians handle electricity, sealants, and other items where weather can play an important part in repairing your hot tub.
*Rain cancellations will be rescheduled for the next available day and time based on service area.

Customer Responsibilities:

Decks:

ANYTIME panels to the hot tub are blocked by decking material, a $75.00 per hour fee will be charged from the moment the deck removal begins.

Winter Conditions:

It is the customer’s responsibility to keep their tub and pipes from freezing while waiting on parts to arrive and when the tub needs to be drained.

Warranty Service Calls:

Hot tub manufacturers carry unique warranties, which our company may honor. It is the customer’s responsibility to contact the retailer from which they purchased their hot tub. The retailer or customer must then provide Hot Spa Repair with the warranty information.


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Greensboro Showroom

702 Guilford College Road
Greensboro, NC 27409
336-938-0204

CONTACT US

Garner Showroom

5560 NC Highway 42
Garner, NC 27529
919-977-0891

CONTACT US

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GREENSBORO SHOWROOM

GARNER SHOWROOM

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