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We had an excellent experience working with Wayne at Paradise Pools and Spas in Garner, NC.We had been shopping for about one year, and had finally found the spa that we really liked at a dealership in Raleigh. Considering the hefty price tag that we faced with the dealer in Raleigh, I made one last attempt to bring the price down by consulting Craigs List. I thought that perhaps a used spa would save us thousands.Well, Paradise Pools and Spas popped up with refurbished spas - at thousands less than I was getting ready to commit to - so, off we went to Garner to see for ourselves.We met Wayne at their show room, and were immediately impressed by the beautiful refurbished spas, as well as the price tags that were thousands less than I had found at other dealerships.We are most impressed by Wayne's knowledge and enthusiasm of his product, and the very nice way he explained all aspects of a refurbished spa, and the new spas, that he had in the showroom. He presented simple facts, and also backed up those facts by showing us some cut outs of interiors as well as photos of other things, including a pool, that we might wish to consider - he showed us all this with no deal closing pressures whatsoever - he was very talented at reading our desires and when to offer input and when to leave us alone to look and chat.We felt very well taken care of by Wayne, and that if I indeed did purchase, that he would be there with and for us every step of the way. Well - that turned out to be true, as we actually bought a top of the line, brand new, beautiful blue, Alps Spa, that happened to be on a clearance sale - not a gimmick clearance; we bought our spa at thousands less than we would have spent with the closest competitor in price.Delivery to our back deck was a big challenge - but with muscle, and careful consideration of the landscape, Wayne and his partner Ray, and crew of two more men, we able to muscle our spa up our substantial garden on a hill, and back to our deck.Now we have turned this cold winter into summer - in our beautiful spa - my wife is so very happy - and of course, so am I.Thanks very much Wayne, Ray, Crew and Paradise Pools and Spas in Garner.The Williams family in Raleigh gives our highest recommendations.
This is my a wife's and I first spa. We went to all the local dealers around the triangle area. We had no idea what to look for. We went into each dealer and said educate us.Wayne and Branden were the first ones to explain why and how their spas were better, and not just sale us the bells and whistles. From the steel frame, pumps, insulation process, and the quality of their cover, they explained everything. We took this information to other dealers and asked them questions on what we learned. What we learned is that we pick the right spa.Another reason we bought ours here is that they have in house service, not contracted. They know their product. We had 3 LED lights go out within our warranty. Ray came out to service it and he replaced all of them. It is a company that stands behind their product.
I have a 15-year-old hot tub that had not run in over year. Ray came out to the house and within 45 minutes the old girl was running again! Highly recommend these guys! They know their business well.
I know I can always depend on these guys! Thanks Ray for your prompt and professional service. You’re the best!
Best price, Most jets, Best service. Wayne and Ray are the SPA GURU’s
You can count on Ray from Paradise Pools and Spas. His word is his bond!
Best spa place in N.C. Located in Raleigh!
Top notch experience, highly recommended. We purchased a pre-owned Vita spa from Paradise Pools and Spas that still needed a few small things repaired after delivery. As promised they returned with the new parts (LED lights, brand new pillows, cover lifter) and the spa is like new for half the price of the same model new !! Wayne and Ray are real pros, and the service was exactly as promised.
I was very pleased with Ray Kopp with Paradise Pools and Spas. He came to our home when he promised, fixed the hot tub, and his price was very reasonable and fair. Great job!